Vergessen Forgot iPhone / iPad passcode? How to reset your passcode

3 min


It happens to the best of us. We (or our loved ones) forget our passwords for all kinds of things – websites, WiFi networks, credit cards and bank accounts and yes even our devices!

Unfortunately, if we forget our iPhone / iPad passcode, Apple may only lock our iDevices because we cannot remember this stupid password, especially if we enter the wrong passcode several times in a row.

If you enter the wrong passcode six times in a row on an iOS device, you will be blocked immediately. A message appears on the screen informing you that your device is disabled. So what now?

Why is a password important?

It is about protecting your personal and private information. You use a passcode on your iPhone, iPad or iPod Touch to protect your device and data from unauthorized eyes. For users with Touch or Face ID, your passcode is a backup copy that you can transfer to your device if the Touch or Face ID fails.

But what if you forgot your password?

What can you do to bypass and reset a forgotten passcode on an iPod touch, iPhone or iPad? Unfortunately, you cannot restore your passcode.

Apple currently has no way to reset a forgotten password. If you, your child, parent, grandparent, or friend actually forgot it, the only way to get it is to save it or find a place where you may have saved it previously.

But not everything is lost, especially for people who routinely back up their device through iTunes or iCloud. You may be able to reset the passcode by restoring the device.

If you’ve never backed up, you won’t be able to save your device’s data. You need to erase your device, which will erase all of your data and settings.

Have you already synced your iPhone / iPad with iTunes?
Forgot password for iPhone / iPad? How to reset your passcode

  1. Connect your device to the computer that you normally sync with and that contains the backup files
  2. Start iTunes
    1. If asked for a passcode, try another computer that you have synced with or use recovery mode (see below).
  3. Choose To back up Right-click (or Control-click) the device
  4. After the backup is complete, choose Restore to restore from your last backup or another backup
  5. If you reach the setup screen during the restore, tap Restore from iTunes backup
  6. Select your device in iTunes. Look at the date and size of each backup and choose the most relevant

If iTunes prompts you to enter the passcode when you connect to your computer (*) or if the above does not work, try the following option.

If you did … Not Sync your iPhone / iPad with iTunes beforehand
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You need to force the phone into recovery mode and restore it as a new device to remove the passcode. In order to do this:
  1. Disconnect your device (iPhone, iPad, or iPod touch), but leave the USB cable connected to your computer
  2. Open iTunes
    1. Note: Make sure you are using the latest version of iTunes before trying this
  3. Force restart your device
    1. On an iPhone X series, iPad without a home button, iPhone 8 or iPhone 8 Plus: Briefly press the volume up button. Briefly press the volume down button. Then press and hold the side button until the recovery mode screen appears
      Forced restart does not work on iPhone 8 or iPhone X?
    2. On an iPhone 7 or iPhone 7 Plus: Simultaneously press and hold the side button and the volume button. Hold it down until you see recovery mode
      Forced restart does not work on iPhone 8 or iPhone X?
    3. On an iPhone 6s and earlier versions, iPad with home button or iPod touch: Press and hold the home button and the top button (or the side button) at the same time. Hold it down until you see recovery mode
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  4. Press and hold these Force Restart buttons until you see the image on the screen where you can connect to iTunes. This also turns on the iPhone
  5. You should see one of these “recovery mode” warnings
    1. “There is an issue with the iPad (iPhone) that requires it to be updated or restored.”
    2. β€œITunes detected an iPhone (or iPad) in recovery mode. You must restore this iPad (or iPhone) before it can be used with iTunes. ”
      Forgot password for iPhone / iPad? How to reset your passcode
  6. Choose Restore (do not update)
  7. iTunes downloads software for your device
    1. If this takes longer than 15 minutes, your device will exit recovery mode
    2. Repeat steps 3-6
  8. When the download is complete, set the device as new for reuse
    1. This process deletes all files and settings, including the passcode. If you see a message that says your phone is locked and you need to enter your passcode, ignore that message and close it

Learn more about recovery mode.

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