P HomePod Having trouble connecting to the Internet? How to fix

5 min

Is your HomePod not connecting to the Internet or sporadically losing the connection? If you get the message “I’m having trouble connecting to the Internet?” Listen, you are not alone. Quite a few of our readers state that their HomePods have this special problem when they connect to the Internet at times.

Update your HomePod

Often the obvious solution is the one that works. Before troubleshooting, check your HomePod to make sure it works with the latest software.

How to manually update an Apple home pod

Your HomePod should automatically install software updates. In some cases, however, it is not advisable to manually check for updates in the home app on your iDevice (or Mac with macOS Mojave).

How to update your HomePod from your iDevice

  1. On the iDevice you originally set up your HomePod with, tap the Home app
    1. Make sure your iDevice is using the latest iOS
  2. Touch the house icon in the top left
    Home app icon iOS 12
    1. For older iOS versions, this is an arrow symbol
  3. Tap Software Update
  4. If an update is available, tap Install
    1. A white rotating light will appear on the top of the HomePod during the update. The update may take some time. Do not disconnect the HomePod until the update is complete
      Start pod turn white light
    2. If you have multiple HomePods, all of your HomePods should be updated at the same time

Here’s how to update your HomePod from your Mac

  1. Only Macs with macOS Mojave and higher can update HomePods
  2. Open the home app
  3. tap Edit> Edit homepage from the menu bar
  4. Choose Software Update
  5. If an update is available, tap Install
    1. A white rotating light will appear on the top of the HomePod during the update. The update may take some time. Do not disconnect the HomePod until the update is complete
    2. If you have multiple HomePods, all of your HomePods should be updated at the same time

Having trouble?

Read our detailed instructions on how to update your HomePod.

Restart or reset the HomePod

Restarts often solve a surprising number of problems, especially problems that suddenly appear for no apparent reason.

How to restart your HomePod

  • Disconnect your HomePod from the computer
  • Wait 30 seconds
  • Reconnect the HomePod to the power supply

If a restart doesn’t help, try a reset

How to reset your HomePod with an iDevice

  • On an iDevice that is signed in with the same Apple ID with which you originally set up your HomePod, open the Home app
  • Press and hold the HomePod icon
  • Tap Settings
  • Scroll down and tap Remove accessories. Then follow the steps to set up the HomePods again
    Home Pod and iPhone remove accessories
  • If you cannot remove the HomePod from the Home app
    • Disconnect the HomePod from the computer, wait 5 seconds, and then reconnect it
    • Wait 5 seconds and touch the HomePod with your finger to hold it there
    • The white rotating light turns red. Hold your finger down
      Start pod turns red traffic lights
    • Siri tells you that your HomePod is being reset
    • After hearing three beeps, raise your finger

Reset your HomePod using a Mac

Reset your network settings

  1. Use the iPhone, iPad, or iPod that you originally set up your HomePod with Settings> General> Reset
  2. Tap Reset network settings
    IPhone has reset network settings
  3. Re-enter your WiFi passcode

Change the settings of your router

Some readers found that changing some settings on their routers did the trick! You have used a few different strategies, so try them out one at a time – not all at once.

WiFi failure after iOS update, how-to fix

Restart your WiFi router or modem

Sometimes simply resetting your WiFi router is enough to restore a good internet connection.

A restart usually means disconnecting the router from the computer, wait a few minutes before plugging it back in. However, check your user guide or your ISP for instructions on your network and your router’s brand / model.

Connect to a 2.4 GHz WiFi

Many HomePod users find that their HomePods are working; it is better to use a 2.4 GHz WiFi signal than a 5.0 GHz signal. For people who live or work in large or older rooms with plaster walls, the 2.4 GHz frequency is more suitable due to its longer range.

In addition, 2.4 GHz signals penetrate solid objects much better than 5 GHz.

Choose a 2.4 GHz WiFi

So if you think space or material density is an issue, try using a 2.4 GHz WiFi network and see if your HomePod’s internet performance and reliability improves.

If your HomePod is currently connecting to a 5 GHz signal, you will need to repair it with your iDevice. During the repair, make sure your iPhone is connected to your 2.4GHz WiFi as this is the default connection for your HomePod.

Turn off IPv6

Some people found that their HomePods were only permanently connected to the Internet if they disabled IPv6 on their routers.

iPv6 Off on Mac

Turn off IPv6 on a Mac

  1. Choose Apple Menu> System Preferences> Network
    • If the network settings are locked, tap the lock icon and enter your administrator password to make further changes
  2. Choose WiFi> Advanced
  3. Tap TCP / IP
  4. Click the Configure IPv6 pop-up menu and make sure it’s disabled

You can also refer to your router’s instruction manual or search for your router’s brand and model on how to disable IPv6.

Create a static or reserved IP address for your HomePod

Another workaround recommended by HomePod users is to set up and use a static IP address (also known as a reserved IP address) for your HomePod (s).

Please refer to your router’s manual to learn how to create a static IP address for your HomePod.

Set up your HomePod as a DMZ device

Some users chose to configure their WiFi network by setting their HomePod as a DMZ device.

DMZ (Demilitarized Zone) enables a device to accept all incoming and outgoing traffic. Not a good idea for your computer or iDevice, but for a HomePod that doesn’t store data, this is a possible solution to problems with your internet connection.

You must consult your user guide or contact support to learn how to configure your HomePod as a DMZ device.

readers’ tips

  • The modem may be denying access to the MAC address for the HomePod. If you are using access control and timed access for your network, temporarily disable it. Then find the MAC address of your HomePod and insert it into a time-controlled access before you reactivate the access control in the network
  • If you have set up an alarm on your HomePod, remove it and check whether your HomePod is consistently connected to the Internet. Worked for me!
  • When setting up (or resetting) your HomePod, make sure your phone is connected to a 2 GHz WiFi network during setup. No problems since then
  • Turn the modem and router off and on for a minute. Wait a minute and turn everything back on
  • Hold your finger on the top after unplugging and plugging it in again. Then it should be reset to the factory settings
  • I had this problem before and it was my internet service provider. Once they set my upload speeds, my HomePods could connect easily. So call your ISP
  • My home pod had a bad wifi chip – took it to Apple with my proof of purchase and immediately got a replacement!
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