Cannot download from the App Store / iTunes

3 min

Try working with the App Store on your Mac or Mac, but with iTunes and your iDevice (iPhone, iPad, or iPod) error 1004 still appears and you need help? If you see the message that you should try again later, an unknown error occurred, or the download is not possible?

Several people have reported that they receive error 1004 (error message: Error 1004, please try again later) when trying to download apps from the App Store.

How do I fix App Store error 1004 when using iTunes and my iPhone, iPad or iPod Touch?

To resolve this issue, follow these tips until you resolve the issue:

  1. Exit iTunes, disconnect the device from the computer, restart iTunes, and then reconnect the device to the computer
    1. Use a different cable, if available, or a different connector, if available
  2. Restart the device and the computer and try again
  3. Check for an iOS update. If available, back up your data via iTunes or iCloud and then update the iOS
    How to update iOS
  4. Temporarily disable all antivirus apps on your device, e.g. B. Norton, McAfee, Avira etc.
  5. Open that App Store> Updates Tab
    1. Check if apps are listed as “Resume” or “Waiting”. If so, tap it to start the update process again
      Mac App Store updates continue downloading or installing
  6. Reset your network settings by tapping Settings> General> Reset> Reset network settings
    IPhone has reset network settings
  7. Try signing in and signing in to the Apple Store again
    1. Go to it Settings> iTunes & App Store> Tap your Apple ID> Sign out
      No purchases for previous purchases are shown in the App Store
    2. Once you’ve signed out, sign in with your Apple ID and password
  8. Some people have reported that deleting Safari data and history will fix this issue
    1. To do this, simply tap Settings> Safari
    2. Scroll down to Clear history and website data and tap on it
    3. Confirm that you want to clear history and data
    4. Back in Settings> Safari, scroll down to Advanced at the bottom and tap on it
    5. Choose Website data
    6. After the data has been filled in, choose Remove all website data
    7. Confirm the selection by tapping Remove now
    8. Close the Settings app
    9. Restart your device (iPhone, iPad or iPod Touch)

How do I fix App Store error 1004 on my Mac or MacBook?

  • Update your MacOS or Mac OS X. Make sure you back up your data first and then update it
    Details of the software update in the macOS system settings in order to unregister for the beta program
  • Temporarily disable all antivirus software
  • Look for apps that need to be reinstalled or downloaded
    • Hold down the Option key and then tap the Continue button. This will cancel the update
    • Then try to update or download / install the app again from the App Store

Isolate some App Store user files

  1. Exit the app store
  2. Open the Finder
  3. Select the option from the “Top Finder” menu Go to> Go to Folder
    Secure your iPhone with iTunes and Terminal on an external drive
  4. Enter this text (or copy / paste) ~ / Library / cookies
  5. Choose Go
  6. Find the file or in the “Cookies” folder
  7. Isolate this file by moving it to the desktop, trash, or other folder you remember
  8. Return to the Top Finder menu and choose Go to> Go to Folder
  9. Enter this text (or copy / paste) ~ / Library / Preferences
  10. Click Go
  11. Find and then isolate the file from the settings
  12. Close open windows and apps
  13. Try the App Store again

How do I fix App Store error 1004 on my Windows PC?

  • Shut down and restart your computer completely
  • Repair iTunes
    • Find the iTunes installer iTunesSetup or iTunes6464Setup and right click on it. Select “Run as administrator”.
    • You will be asked to repair the software
    • After the repair is complete, restart the computer and restart iTunes
    • If you can’t find the iTunes installer, download the latest version of iTunes from the Apple website and click Download to download the iTunes installer. When prompted, click Save instead of Run and repeat the steps above
  • Try to execute the function Run the diagnosis from the iTunes help menu
  • Show network connections
    • Click Start on your PC, and then click Control Panel
    • Click Internet Connections
    • Right-click the network interface that you want to activate and select Activate
    • Click Start, and then click Turn Off Computer
    • Click on Restart
  • Clear DNS cache
    • Click Start on your PC and select Run
    • In the dialog box that appears, type “cmd” (without the quotation marks) and click “OK”
    • At the DOS prompt (C :), type “ipconfig / flushdns” (without the quotation marks) and press Enter. Make sure that you enter a single space after “ipconfig”.

Note: Errors 1004, 1013, 1638 and 3194 are due to similar problems. This update may also work for these error messages.

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