🥇 Why is WiFi greyed out and deactivated on the iPad or iPhone after the iOS update?

4 min


Establishing a connection between our iPhones, iPads and iPods Internet access via WLAN is an essential part of our mobile experience. If WiFi doesn’t work or is grayed out, our devices are almost unusable!

If you’ve just noticed that your iPad or iPhone’s WiFi is dimmed and you can’t turn it on, here are our top tips to fix WiFi problems on your devices.

Quick tips

Try these tips if you find your iPhone or iPad’s WiFi is grayed out

  • Make sure airplane mode is turned off
  • Reset the network settings of your device
  • If necessary, clean your device and your headphone jack
  • Check for any liquid damage

Several users have reported WiFi issues after updating to the latest iOS. Many users state that their WiFi option is dimmed.

Unfortunately, it seems that many users still have this problem with WiFi disabled

What do you do when your iPhone WiFi is grayed out? Possible corrections!

  • Clean your device and headphone jack (if your iPhone model has one). Deposits often remain there and on certain models your WiFi antenna is affected
  • Update your iOS if available
  • Reset network settings (General> Reset> Reset network settings)
    IPhone has reset network settings
  • Switch Airplane Mode On / Off from the Control Center or Settings> Airplane Mode
  • Turn off cellular data (Settings> General> Cellular) and then try to connect to your WiFi
    Switch off mobile phone data on iPhone and iPad
  • Reset your WiFi router – usually unplug it, wait a few minutes, then plug it back in. Check with your router manufacturer or internet service provider for exact model instructions on how to reset your specific router

Check for fluid damage

If your iDevice recently took the plunge and got wet or soaked, it is possible that your hardware and buttons have been internally damaged.

Check for water damage and look at your device’s Liquid Contact Indicator (LCI).

Most iPhones have the LCI in or around the SIM card port.

Liquid contact indicators on iPhone or iPad

The LCI is activated when it comes into contact with water or a liquid. The color of the display is usually white or silver, but turns red when it touches a liquid.

If you find fluid damage, contact Apple or your wireless service provider to find out your options.

Reboot your device

  • On an iPad without a Home button and iPhones X or higher: Hold down the Side / Up / On / Off button and one of the volume buttons until the slider appears
    How do I restart an iPad without a home button?
  • On an iPad or iPhone with a Home button and iPod Touch: Press and hold the Side / Up / Power button until the slider appears
  • Drag the slider to turn the device off. After the device turns off, press and hold the Page / Up / On / Off button again until you see the Apple logo
    Photo of an iPhone that highlights the on / off button saying

Restart with iOS 11 and higher via Settings> General> Shutdown

iOS 11 shutdown setting for iPhone

Reset all settings

Screenshot of the Reset all settings option in the iOS settings.

  • This is usually the last resort, as all of your personalized features are reset to the factory default settings
  • Go to Settings> General> Reset> Reset all
  • This will reset all settings in the settings to the default settings, including notifications, warnings, brightness and clock settings, e.g. B. Alarms
  • Resetting all settings also resets all personalized and user-defined functions such as background images and accessibility features to the factory default settings.
  • Performing this action does not affect your personal device information, including photos, text, documents, and other files
  • You will need to reconfigure these settings as soon as your iPhone or iDevice restarts

My WiFi is still grayed out! What now?

If you’ve tried all of the tips above and your WiFi is up, it’s time to examine your device’s hardware for a problem. It is probably a hardware problem. Therefore, you need to contact Apple or an authorized Apple service center.

Contact Apple Support 2018

If your device is covered by the Apple Care + warranty, Apple will likely replace your phone or device.

If your device is no longer under Apple Care +, it is still worth contacting Apple Support. They may offer replacement options at prices below retail.

If you suspect hardware is the problem, make an appointment with your nearby Apple Store or visit the Apple Support website and start the repair process online.

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